A grand total of 77,609 responses from WordPress users and professionals collected by Automattic between 2015 and 2017. The stats for 2015 and 2016 have been shared at the annual State of the Word address and 2017 marks the first time they have been published on WordPress News.
A few items that caught my attention at first glance:
Between 66% and 75% of WordPress users installed WordPress on their own. In other words, they were savvy enough to do it without the help of a developer. Hosting providers were next up and clocked in at 13-14% of installs.
WordPress professionals described their clients as large and enterprise companies only 6-7% of the time. I guess this makes sense if those companies are relying on in-house resourcing, but I still would have pegged this higher.
What do users love most about WordPress? It's simple and user-friendly (49-52%). What frustrates them most about it? Plugins and themes (19-28%). Seems like those two would go hand-in-hand to some degree.
I'm not a statistician and have no idea how much the results of these surveys accurately reflect the 26% of all sites on the internet that are powered by WordPress, but it sure is interesting.