The Dark Side of Usability

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There is some actual data supporting a counter-intuitive idea I postulated about a while back:

People using the more difficult interfaces tended to perform better, were less fazed by distractions and were found more likely to transfer their skills to new interfaces or tasks.

I think the take-away from this isn’t “let’s make our interfaces less usable” it’s “maybe we don’t understand as much about usability as we think we do.”

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