#157: Immediate Post Launch Followup

(Updated on )

I shot the video just maybe 10 minutes after launching the site. Comments are starting to roll in and this is me kind of reacting to some of that. Like anything of this nature, there are reactions both positive and negative. “I hate it!!” and “I like it!!” are common. Of course “I like it!!” is preferred because it makes you feel good, but they are both rather useless being free of specific critique.

This was (and always is) a rather emotional time, because people will really come out of the woodwork to give you an opinion they formulated in just a few glances on something you’ve sweated over for months (and really, years).

The trick is:

  1. Learn to be rational and somewhat thick-skinned. Haters gonna hate.
  2. Be nice no matter what. Responding negatively fuels a nasty cycle of hate.
  3. Dig into every bit of real criticism you can find. Comments, especially in aggregate, can be a useful to mine for ways to improve.

There were a number of issues that cropped up right at launch that were made clear in the comments and I was able to fix right away. For instance, the icon font wasn’t showing up properly in Firefox. That was because Firefox has some cross-domain restrictions on where @font-face fonts can be loaded from and mine were all the sudden being served by a CDN instead of css-tricks.com. I was able to hear those comments, find a solution, and fix it. Go community!