I am running a small business online now and i really do not want to do too much job one customer service. Can i use a customer support software? What is the best customer support online? How can i use it? Please help! I saw a free customer support software online last night, it is called iKode Helpdesk X, I want to buy it but i am not sure whether it works? Here is the website: http://www.phphelpdesk.org/, please give me some useful advise. Thank you very much!
There are several options for customer support software that are free (for certain users). Freshdesk and Help Scout offer a fairly basic set of features for free for up to 3 support agents. Zoho Support also offers a free tier for an unlimited number of users. If you have less than three users, Desk and Zendesk offer cheap (but not free) plans at $36/user/year and $12/user/year respectively. You can see the pricing structures for all of these products in the same place at Software Report.