Tough Clients (rabble, rabble, rabble)

[sliver37]

Hey guys,

How often have you had a client completely destroy your designs? To the point you no longer include them in your portfolio (or just keep the original mock-up without a link to their live site).

The client doesn’t understand the concept of white space, “hey that spot is too bland, shove 4 pictures in there”. Legibility? pfft make all the “font orange with a wavy background!”. And such, obviously I respectfully insisted otherwise on many of those decisions.

Still, what do you guys do in these situations, when they want changes you know are very poor design-wise yet are willing to keep paying for it?

Cheers,

John

[TheDoc]

It happens, fortunately not that often, though. If you approach it correctly, 9 times out of 10 (if not more) you can get them to see that what they’re requesting won’t actually benefit the website.

[sliver37]

@JoshWhite “”I’ll obviously defer to your final decision, but I strongly recommend another course of action”.

I like that closing statement :)

@TheDoc Yeah I completely agree, 9 times out of 10, if you have explained it professionally (like JoshWhite’s example conversation), you will have shown clear reasons why any particular solution needs to reflect the target audience goals instead of the clients. Unfortunately this particular client seems to brush off (or completely forget) these details and keeps pushing.

@Kgscott284 I haven’t (yet) run into someone else destroying my markup, though I’m sure that day will come.

This client is just an echo from the past that keeps getting louder..

Thanks for the responses!

[Author]

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