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Outlook ignores font in newsletter

  • # May 3, 2011 at 10:05 am

    Hi there.
    I’ve got a major problem on my hands. I’m developing a newsletter for a client and it works perfectly in all apps other than Outlook (go figure).

    What happens is that for some reason Outlook ignores my font-family-style.
    I’ve got this on all td:s in my newsletter:

    style="font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Helvetica,Arial,Verdana,sans-serif;"

    and this in the head:

    It works fine in my version of outlook (a new fresh installation, since I’m working on a Mac) but not on my coworkers and/or the clients. They end up with Times New Roman as a font, while I “downgrade” to Helvetica/Arial (as it should be).

    The wierd thing is, other newsletters (also done by me) works fine in all of our Outlook-versions.

    What have I missed? Or what is wrong? Help would be very kind.
    Oh, and we are using the service “Madmimi” to send our newsletters.
    /Henrik, Sweden

    EDIT: I solved the problem. I switched doctype to:

    < !DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN">
    # May 3, 2011 at 10:34 am

    I would suggest using inline styling for HTML newsletters. That’s what I do and I’ve never had a problem.


    # May 3, 2011 at 11:06 am

    jamy_za, I tried that after I wrote this post, still no success.

    # May 4, 2011 at 9:42 am

    Do you have a version of the newsletter online?

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