I have Span tags in my HTML with an id attribute – Centre_for_Training_in_Social_Housing_receives_a_tick_for_training
When I click the link: https://communityhousing.org.au/housing-matters-august-2019/#Centre_for_Training_in_Social_Housing_receives_a_tick_for_training
It works as expected.
When the link is embedded in an email newsletter it is converted to: https://chiansw.cmail19.com/t/r-i-jdbkrud-l-o/
But, it redirects to the correct URL and works as expected.
Problem: It is not working for the client – regardless of whether they click the direct link, paste it into a browser or click the embedded newsletter link, they can’t get the page to scroll.
From my knowledge, this entire behaviour is driven by the browser, as long as there is a matching ID tag, the browser controls the scroll.
Is there anyway that the website itself could be blocking this behaviour? And why only on their machines and not mine?
As I was typing, I have tried the link in incognito mode and have now experience the same problem – the page wont scroll?
If I right click the links above and open in incognito mode, it seems to work ok. But if I copy and paste the embedded newsletter URL it wont scroll
Help?
