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  • # January 7, 2013 at 2:31 pm

    I am experiencing an intermittent issue with a responsive HTML email that I have built.

    The issue appears to be isolated to viewing the email in the iPhone mail app, and only occurs intermittently.

    What it appears to be doing is loading the wrong image in certain locations in the email. When this same email is viewed on other mobile devices Android, Windows mobile etc it displays fine.

    If you clear the cache on the iPhone, this resolves the issue and the email displays fine. However a typical user is not going to do this obviously. Is there any way to prevent this from happening in the first instance?

    # April 7, 2017 at 3:04 am

    I am answering a four-years-old thread because this drove me nuts: the problem lies in the Content-ID of the image.

    If you use the same Content-ID (or cid) for multiple images (or even images in multiple emails with the same combination of sender/subject/whatever) confuses them.

    Use unique Content-IDs for each image and you should be fine.

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