Best Ticket System

[TWG]

I’m trying to find a ticket system that will allow me to track time per ticket. I’ve only got 3 employees that need to use the system.

I’ve been testing Zendesk but I don’t see a way to track time on tickets. I’m trying to validate the expansion of my department to my boss.

[__]

Zendesk talks about “advanced analytics.” I’d imagine that would include basics like time-on-ticket. Have you tried the demo yet?

[TWG]

Yes I have. I have to signup for Harvest for an additional fee and add their plugin to Zendesk. I was hoping for a company that has it natively built in.

[Senff]

Jira works fine for that, but I’m not sure if it’s worth investing time and money to install/configure/learn all of that if you have only 3 people using it.

[__]

for an additional fee … add their plugin

lol, that sucks.

osTicket and RT seem to be established/ well-liked. (I don’t have experience with either.)

[Author]

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