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#87273
Evert
Member

Ok, I am willing to give it another go. I have cooled down a bit, again I am sorry if I have said anything that I shouldn’t have. Let’s just forget that.

I am not sure if I meant to say that statistics should determine how you or I must interact with responsive layouts. But what I do mean to say is that no designer can cater for every single user. This is one of the reasons certain aspects of an OS, a program or even a website has options I think?
You might hate scrolling horizontally, but I don’t mind.
We know humans behave a certain way and we make use of that (in our designs), but this behavior is an average or a statistical majority. There are always exceptions to the rule.

The feedback I was telling you about was a test done by a company on a new layout they will be launching in november. I was part of the evaluation of the results. We noticed that people who tested just the desktop version or just the phone version were fine (normal feedback you would expect), but those who tested both were not. They were in majority negative about the site and some of the feedback was even strange (like the one about the site being broken).
To clarify, the site was made by a big, renowned design company and it looks absolutely great, either layout (desktop/phone) is clear, user friendly, etc. etc. the problems we got feedback about were by those who “switched” layouts so to speak.

Which made me start a search for publicly done tests and statistics and other information there might be about this. Only to find nothing. Which makes me believe responsiveness, even though a good concept, should not be heralded as loudly as it is. It may be better than what we had before and it may look promising, but right now, I think it is highly experimental.
I blindly sold responsive websites, but now I am not so certain anymore. All articles and posts I read are from designers stating -with good intentions no doubt0- their opinion and ideas about it. And they sound good, they sound plausible, they sound as if they are actually true. But we lack the proof to back that up.

So in a nutshell, when a client asks me if he needs responsive website, I no longer have an answer. I would advice him to do so, especially when his site is frequented a lot by mobile devices, but I would also have to be honest with him and tell him it is still a highly experimental technology. Technically it may work perfectly, but in terms of UX I have nothing to prove to him it works.

And we may debate about the specifics of any examples I may have used, but that is not what I want. Basically what I would like is to know your thoughts on:
1) the fact that we all rush into using a technology which is not proven yet,
2) or perhaps you think it is proven, if so I would like some links, since I can’t find it.
3) What we can do to gather proof. What would the base test case have to look like.
4) Should we think about possible “extra’s” which wouldn’t hurt responsive layouts as we use them now, but that could enhance the UX (like Google does with it’s “classic” link/button). It doesn’t hurt to put it there, so why not?
5) Is it conceivable that by using responsiveness like we do now MIGHT (theoretically speaking) hurt us in the future (a bit like tables did). If not, why not. Should we not calculate that possibility?

I hope I made my intents about this post clear now? If not, I give up.