Home › Forums › Other › My client doesn’t give me access to his server: how common is this? › Re: My client doesn’t give me access to his server: how common is this?
I too have it my contract that I must have full access to their hosting account. I’d also charge for the extra time.
I did have a potential client that wanted me to pass along the Web files (which if requested, I don’t have any problems doing so) and they’d take care of getting them on the server so I made it clear that any issues that occur on the server I would not be able to support since I would not have full access in order to troubleshoot.