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I recommend you do NOT use a free plugin for something like a chat feature. I have seen some pose a security risk already where hackers can take over the site and that causes a huge mess to fix. You should perhaps check some out on Envanto marketplace through codecanyon because at least through there you have the ability to get fast reliable support for free if the author is good and you have some assurance the code has been quality checked and will have future updates if it has an active community around it still. I honestly try to stay away from free plugins due to not knowing if they will be updated in the near future, if it is made of quality code, and because of a lack of fast support.