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I doubt it’s being picked up and resent by the respondent. Have them (your client) send a test to you, or to their-self, if they have a separate email address, then reply to see if it is resent. If it isn’t I don’t see a solution as it is out of your client’s control what another person’s email does, or doesn’t do.
What is important is that your client’s customers/contacts are receiving it.