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I am well aware of the elements that need to be there as I’ve already made one TOTALLY custom theme.

For the same client?

However, this isn’t sustainable.

What do you mean? As a business model? Sustainable from time investment perspective? Turnover time?

Custom things require more time, so charge for it. And set proper expectations.

I’ve never even seen the code. But… it doesn’t matter, I know what content needs to be there.

Great. Just stay focus on your part and stay within scope. You don’t need to solve all their problems, just the ones they paid you to fix… :)