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Chris Coyier

I wonder if part of it is because taking the time to write out your issue goes a long way in clarifying that issue in your mind and, once that’s done, the solution comes quicker.

Then as @traq says, they have little motivation to return. Not sure what can be done about that. I’m sure there are highly effective methods like sending email reminders to people with threads they started but didn’t return to and stuff – but that kind of thing feels gross to me. Keeping it simple feels better.

I’m down to consider any ideas, but in all likelihood, we’ll just continue chugging forward here making slow incremental improvements as we can.