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Using monthly retainers for clients

  • # November 12, 2011 at 10:05 am

    Just wondered what your thoughts on this were.

    I am thinking of offering a monthly retainer of say $50 a month to my clients to cover all the minor non structural updates and analytic reporting.

    Anyone do anything similar?

    # November 12, 2011 at 10:16 am

    The minor structural updates seem to me as a money grabber. I think you should charge by rate on that.

    As for web analytics, I see nothing wrong with charging them for monthly reports as long as it’s professional and you document what is staying the same, what are the changes, etc.

    You might even make more using your rates. Crunch the numbers.

    # November 12, 2011 at 10:17 am

    Yeah I had no set figure and don’t know exactly what I will include in the price was just toying with the idea.

    # November 13, 2011 at 3:56 pm

    I don’t do it, but I know some people that do. It really depends on the level of support you’re willing to provide to your clients. If I have them on retainer, I feel like they might feel like they are entitled to send me more emails, queries, etc.

    # November 13, 2011 at 4:45 pm

    Well the reason for my thinking of this was that my clients are convinced they own me already lol.

    # November 13, 2011 at 4:54 pm

    Not to sound harsh but that’s your fault. You need to be confident in what you’re doing otherwise business people will destroy you. If you do not want to do something that is completely unfair, speak up and do not give in. I’m assuming they want you to make a lot of changes and since you’re new at this you’re putting your head down and agreeing to it but quickly finding out that is isn’t quite fair.

    Do you not have a lawyer?

    # November 13, 2011 at 5:38 pm

    Yeah I am gaining in confidence as time goes on. I don’t have a lawyer whys that?

    # November 13, 2011 at 6:07 pm

    To write up your contacts and to dispute anything that may go wrong. This way you’re both protected.

    # November 13, 2011 at 7:59 pm

    How much would that cost?

    # November 13, 2011 at 8:26 pm

    It depends on the lawyer so contact a few in your area.

    You can find some contracts on the web but I was told a lot of them can be useless due to loopholes around them. You’re better off having a custom contract that fits what you need.

    # November 13, 2011 at 8:28 pm

    Thanks that’s defiantly something I’ll look into.

    # November 14, 2011 at 1:34 pm

    @ChristopherBurton, is there a certain type of business lawyer you should be looking for, for this?

    # November 14, 2011 at 1:42 pm

    Some lawyers specialize in contracts but all know how to do it.

    # November 14, 2011 at 2:51 pm

    Most lawyers should have an understanding of IP and digital law but like Chris says I would ask them to assess your business and make bespoke contracts according to your needs as a supplier of commercial services.

    # November 14, 2011 at 3:01 pm

    BTW – it is worth researching what you want to be protected against and what you want the terms of your service to be. Lawyers may take the slow and more costly path if you don’t provide them with clear direction, too.

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