What do people generally offer clients in terms of amendments and revisions? I have had a few client issues recently because either the client is asking for too much of my time to make amendments or I do not offer enough amendments etc.
What is a reasonable amount?
Make sure your scope is as clearly defined as possible at the beginning of the project. Otherwise it’ll come to bite you in the ass at some point.
Your website will have:
- 10 pages
- 5 templates
- A contact form that mails to firstname.lastname@example.org
- Animated horizontal nav
- Be responsive
etc. etc. etc.
Then negotiate fees based on any additions / alterations from that base.
Bottom line: if you’re doing more work they should be charged more money.
@chrisburton That is the problem – I don’t have a contract because I am not sure what I should be offering in terms of amendments.
Say a client asked me to develop a design and then the design was altered say 5 times, many clients expect that to be a included in the cost which cannot be right surely?
Red flag. Never do work without a contract. You need to learn more about them prior to doing anymore work or your clients will keep disputing payments and screwing you over because you are basically inviting them to. Get your butt covered man, go get yourself a contract written up.
+1 **always have a good, detailed spec**. My Agreements are two-part – the Terms, and the Spec. The Spec is almost always 3-4 times longer.
My Terms usually include this regarding amendments:
> Any work requested which is not specified in the Agreement is a “Change Request,” and may be added to the Agreement, and amend the project cost and/or schedule, upon the approval of both the Client and Developer.
Take this for exactly what it is: a learning experience.
Your next gig needs a contact. Even if you develop a relatively simple contract, you’ve got to start going in that direction.
But I’ll say this – the value of the contact 99% of the time isn’t to stick it to someone who is trying to stiff you. It’s so you can help your client understand what the boundaries are. What’s happening is people are taking advantage of you because they know no one set the ground rules. They start taking an inch and end up with a mile.
The best thing you can do is sit down and go through what you are offering mostly to simply set expectations. Who is responsible for what? What deliverables are expected? Where does it stop? What constitutes the final, delivered product?
When a client begins reworking the design and you can clearly state, “No problem. But per the contract please just realize that we’ll have to amend our agreement with a change order since we’re past the initial creative development. If that’s OK with you we can proceed. Or if you prefer, we can finish the website and then tackle redesign elements further down the road and include some improvements.” It’s pretty cut and dry at that point.
> There’s a separate thread somewhere where I posted a link to a source for contracts.
Had some bookmarkered :) [Here](http://css-tricks.com/forums/discussion/23623/do-i-need-a-contract-to-sell-my-web-design-services) and [here](http://css-tricks.com/forums/discussion/16890/useful-docs-legal-documents-and-contracts-for-designers)
@traq, I’m interested in learning more about “the spec”, if you want to elaborate please do.
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