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Charging for content upload during design process

  • # November 11, 2013 at 4:50 am

    hey everybody,

    I am currently working on my first paid web design project and I am not sure about the correct procedure for charging the client when it comes to uploading their own unique content. Basically, we came to an agreement on price for web design, which I believed was for design only. I am also uploading a lot of their images, product codes etc which requires a lot of cropping in Photoshop, and going back and forth between files etc…

    Should I charge them extra for this work during the design process, or is it correct that this would be included in the overall cost.

    To be honest, I got the job by offering my services to a friend and never really laid out terms of contract…

    Any help would be great

    Thanks

    # November 11, 2013 at 11:08 am

    You could try to negotiate with the client but, with all due respect, this is essentially your fault. Unless you both agreed to these terms they are not binding which means they are not required or liable to pay.

    In fact, this could potentially hurt you if they feel cheated that you didn’t disclose this in the beginning.

    But hey, we’ve all been here. This is where you learn from your mistakes. It’s a perfect example as to why contracts are essential.

    # November 11, 2013 at 1:03 pm

    Why don’t you talk with your client/friend. Iron out your concerns with them, and get the detailed scope of the project… on paper, signed.

    Tell them this is the only way you will proceed.

    Basically, we came to an agreement on price for web design, which I believed was for design only.

    “which I believe”… you either know or you don’t. If this is not clear from the start, do not proceed!!!

    uploading their own unique content

    You should be designing from the start with their own unique content or content representative of what eventually will end up there.

    I know you’re just starting and probably going guns blazing into this situation without taking some very important steps to ensure you provide best service possible. Think about your reputation going forward. You want this “friend” badmouthing you for terrible service you provided.

    As a service provider, you are the professional, you need to manage the expectations and set boundaries. Clients for the most part have no clue about design or the design process. They heard “web design” and most likely decided to put EVERYTHING under that umbrella. This is why it’s important to KNOW exactly what you’re providing and what the client is receiving. If not you WILL LOSE MONEY.

    Time === Money

    Sorry I rambled on. Anyways… it’s really simple. Just talk to them. Be human.

    Ed
    # November 11, 2013 at 5:32 pm

    Charge them the amount you originally agreed (otherwise you’ll piss them off). Treat this as a learning experience to think more thoroughly when you quote so this doesn’t happen again.

    Cropping, uploading and mindless stuff isn’t difficult or time-consuming. You can do it one handed, drunk, and at 1am.

    # November 12, 2013 at 4:19 am

    Thanks guys for all the feedback, it helped!

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